Subscriptions

Subscriptions

Tech84 Solutions offers four subscription tiers to meet your specific tech support needs. All tiers provide remote support during our business hours, with Tier 3 and Tier 4 including on-site support under certain conditions.

Our Hours of Operation:

• Monday–Friday: 4:00 PM – 10:00 PM
  
  

• Saturday: 8:00 AM – 8:00 PM
  
  

• Sunday: 11:00 AM – 5:00 PM
  
  

On-Site Support Policy:

• On-site support is only available for Tier 3 and Tier 4.
  
  

• On-site support is provided only after an initial remote troubleshooting session. If the issue can’t be resolved remotely, we will manually schedule an on-site visit.
  
  

• On-site support is designed to be a follow-up to remote troubleshooting, ensuring the best use of your support time.
  
  

1. "Did You Reboot It?" – $19.99/month

Best for light users who need occasional remote assistance.

• Support: Remote support only.
  
  

• Devices: 1 device (PC only, excludes mobile devices and printers).
  
  

• Support Time: 4 hours/month.
  
  

• Booking: Can be used once per day until the 4 hours are reached.
  
  

• Ideal For: Users who need basic help with occasional tech issues, such as slow PC performance or minor troubleshooting.
  
  

2. "Something's Off Here" – $39.99/month

Best for users with regular tech needs across multiple devices.

• Support: Remote support only.
  
  

• Devices: 2 devices (PCs only, excludes mobile devices and printers).
  
  

• Support Time: 6 hours/month, with 30-minute sessions that can be used anytime until the 6 hours are reached.
  
  

• Booking: Can be used once per day until the 6 hours are reached.
  
  

• Ideal For: Those with a couple of devices that require regular assistance, such as troubleshooting software or optimizing performance.
  
  

3. "Now It's Getting Weird" – $49.99/month

Best for users who need more flexibility and both remote and on-site support.

• Support: Remote and on-site support (after initial remote troubleshooting).
  
  

• Devices: 3 devices, including laptops, printers, mobile phones, and basic issues.
  
  

• Support Time: 8 hours/month.
  
  

• Booking: 1-hour sessions, with same-day appointments available up to 1 hour before the session.
  
  

• Ideal For: Users with multiple devices or more complex issues that require flexibility with both remote and in-person help, including laptops, printers, and mobile devices.
  
  

4. "Hmm... That Shouldn't Happen" – $69.99/month

Best for power users or families needing full coverage across multiple devices.

• Support: Remote and on-site support (after initial remote troubleshooting).
  
  

• Devices: 5 devices, including laptops, printers, mobile phones, and basic issues.
  
  

• Support Time: 16 hours/month.
  
  

• Booking: 1-hour sessions, with same-day appointments available up to 1 hour before the session.
  
  

• Ideal For: Power users, families, or businesses with many devices needing comprehensive, flexible support, including both remote and on-site services.
  
  

Key Differences Between the Tiers:

• Support Time: The higher tiers (Tier 3 and Tier 4) offer more support time per month, with 1-hour sessions as opposed to 30-minute sessions in Tiers 1 and 2.
  
  

• Devices Supported: Tiers 1 and 2 are limited to PCs only, excluding mobile devices and printers.
  
  

• Booking Requirements:
  
  

  • Tier 1 and Tier 2 require 24-hour advance bookings for 30-minute sessions per day until their hours are used.
    
    

  • Tier 3 and Tier 4 allow same-day bookings for 1-hour sessions, but only up to 1 hour before the session starts.
    
    

• On-Site Support:
  
  

  • Tier 3 and Tier 4 offer on-site support, but only after an initial remote session. On-site appointments are manually scheduled after the remote session.